Member Management Team - Revision history

Rtystgeeke at 15:13, 6 February 2025

2025-02-06T15:13:51Z

← Older revision		Revision as of 15:13, 6 February 2025
Line 117:		Line 117:
	[[Category:Admin]]		[[Category:Admin]]
	[[Category:Board Procedures]]		[[Category:Board Procedures]]
			[[Category:Teams]]

Rtystgeeke: Rtystgeeke moved page Member Management to Member Management Team: This describes the team charter and function

2025-02-06T15:13:32Z

Rtystgeeke moved page Member Management to Member Management Team: This describes the team charter and function

← Older revision	Revision as of 15:13, 6 February 2025
(No difference)

Vhudoloz at 04:24, 6 February 2025

2025-02-06T04:24:42Z

← Older revision		Revision as of 04:24, 6 February 2025
Line 18:		Line 18:
	=== How can I be an excellent community member? ===		=== How can I be an excellent community member? ===
	Our space thrives when we all work together to create a positive environment. Here are some helpful guidelines for being a great community member:		Our space thrives when we all work together to create a positive environment. Here are some helpful guidelines for being a great community member:
			* Focus on sharing your projects and creative pursuits these make for great conversations!

	~~Focus on sharing your projects and creative pursuits - these make for great conversations!~~ When sensitive topics come up, it's perfectly fine to say "I'd prefer to focus on maker projects" or simply excuse yourself from the conversation. Your comfort matters.		* When sensitive topics come up, it's perfectly fine to say "I'd prefer to focus on maker projects" or simply excuse yourself from the conversation. Your comfort matters.

	Some practical ways to help maintain our shared space:		Some practical ways to help maintain our shared space:
	- Clean up your work area when you're done		* Clean up your work area when you're done
	- Store projects in designated storage areas rather than on workbenches		* Store projects in designated storage areas rather than on workbenches
	- Use proper ventilation when working with chemicals		* Use proper ventilation when working with chemicals
	- Only use the kitchen sink for food related washing		* Only use the kitchen sink for food related washing

	=== What resources are available if I experience concerns about safety? ===		=== What resources are available if I experience concerns about safety? ===

Vhudoloz at 04:10, 6 February 2025

2025-02-06T04:10:53Z

← Older revision		Revision as of 04:10, 6 February 2025
Line 51:		Line 51:
	Our community is built on volunteer efforts, and we're committed to fair processes. If you're facing a complaint where evidence of the alleged incident isn't available, you can:		Our community is built on volunteer efforts, and we're committed to fair processes. If you're facing a complaint where evidence of the alleged incident isn't available, you can:
	* Request documentation showing when and how the complaint was filed		* Request documentation showing when and how the complaint was filed
	* Ask to see the findings ~~from~~ the DRC's "Investigation Guidance Questions" document		* Ask to see the findings related to the DRC's "Investigation Guidance Questions" document
	* Use this information along with other records to help establish what happened		* Use this information along with other records to help establish what happened

Vhudoloz at 04:08, 6 February 2025

2025-02-06T04:08:23Z

← Older revision		Revision as of 04:08, 6 February 2025
Line 55:		Line 55:

	Remember that resolution processes work best when everyone maintains professional communication. The goal is to reach clear, fact-based understandings that help our community grow stronger.		Remember that resolution processes work best when everyone maintains professional communication. The goal is to reach clear, fact-based understandings that help our community grow stronger.

			=== What if I feel the DRC process isn't working for me? ===
			Everyone deserves to have their concerns addressed fairly. If you feel the DRC process isn't meeting your needs, here are some steps you can take:

			Inside the space:

			* Request a written copy of all DRC decisions and proceedings
			* Ask for a meeting with the Board of Directors to review your case
			* Bring a trusted member to advocate with you during meetings
			* Document all communication and keep copies of relevant records

			Outside support:

			* Consider consulting with a [https://www.ccrchicago.org/about-mediation conflict resolution specialist or mediator]
			* [https://illinoisattorneygeneral.gov/Legal-Assistance-Referrals/index Legal aid organizations] can provide free consultation about your rights

			Remember: your wellbeing comes first. Taking a break from the space while seeking resolution is completely acceptable.

	== Membership Administration Procedures ==		== Membership Administration Procedures ==

Vhudoloz at 03:59, 6 February 2025

2025-02-06T03:59:47Z

← Older revision		Revision as of 03:59, 6 February 2025
Line 29:		Line 29:
	=== What resources are available if I experience concerns about safety? ===		=== What resources are available if I experience concerns about safety? ===
	Your safety and wellbeing are top priorities. The Dispute Resolution Committee (DRC) has established procedures to help address concerns. We encourage you to:		Your safety and wellbeing are top priorities. The Dispute Resolution Committee (DRC) has established procedures to help address concerns. We encourage you to:
	- Review the [[Dispute_Resolution_Committee\|DRC documentation]] to understand the process		* Review the [[Dispute_Resolution_Committee\|DRC documentation]] to understand the process
	- Reach out to volunteers you trust for support and guidance		* Reach out to volunteers you trust for support and guidance
	- Consider bringing a friend when visiting the space		* Consider bringing a friend when visiting the space
	- Request a neutral third party be present for any challenging interactions		* Request a neutral third party be present for any challenging interactions

	=== How can I address changes in community dynamics? ===		=== How can I address changes in community dynamics? ===
	If you notice shifts in community interactions, here are some constructive steps you can take:		If you notice shifts in community interactions, here are some constructive steps you can take:

	- Start by having an open conversation with a trusted member to better understand the situation. Keep detailed records of events and communications - this helps maintain clarity and can be valuable for resolution.		* Start by having an open conversation with a trusted member to better understand the situation. Keep detailed records of events and communications - this helps maintain clarity and can be valuable for resolution.
		⚫	* Remember that it's completely normal to feel emotional about community challenges. Take time to process your feelings and don't feel pressured to respond immediately to difficult situations. Consider writing down your thoughts privately to help organize them.

		⚫	* Maintain professional relationships and stay connected with trusted members. Having support both inside and outside the community can provide helpful perspective and emotional grounding.
⚫	- Remember that it's completely normal to feel emotional about community challenges. Take time to process your feelings and don't feel pressured to respond immediately to difficult situations. Consider writing down your thoughts privately to help organize them.

⚫	- Maintain professional relationships and stay connected with trusted members. Having support both inside and outside the community can provide helpful perspective and emotional grounding.

	=== How are anonymous concerns handled? ===		=== How are anonymous concerns handled? ===
	According to [https://mywikis-wiki-media.s3.us-central-1.wasabisys.com/ps1/DisputeResolutionCommittee_(DRC)_Doc.12.2020.pdf DRC procedure], while anonymous issues are reviewed, they require additional verification before action is taken. If you're notified of a concern:		According to [https://mywikis-wiki-media.s3.us-central-1.wasabisys.com/ps1/DisputeResolutionCommittee_(DRC)_Doc.12.2020.pdf DRC procedure], while anonymous issues are reviewed, they require additional verification before action is taken. If you're notified of a concern:

	- Request specific details about when and how the complaint was filed		* Request specific details about when and how the complaint was filed
	- The DRC uses an "Investigation Guidance Questions" document to gather important details		* The DRC uses an "Investigation Guidance Questions" document to gather important details
	- Focus on documenting facts and maintaining professional interactions		* Focus on documenting facts and maintaining professional interactions
	- Remember that this is a learning opportunity for everyone involved		* Remember that this is a learning opportunity for everyone involved

	Our community is built on volunteer efforts, and we're committed to fair processes. If you're facing a complaint where evidence of the alleged incident isn't available, you can:		Our community is built on volunteer efforts, and we're committed to fair processes. If you're facing a complaint where evidence of the alleged incident isn't available, you can:
		⚫	* Request documentation showing when and how the complaint was filed

		⚫	* Ask to see the findings from the DRC's "Investigation Guidance Questions" document
⚫	- Request documentation showing when and how the complaint was filed
		⚫	* Use this information along with other records to help establish what happened
⚫	- Ask to see the findings from the DRC's "Investigation Guidance Questions" document
⚫	- Use this information along with other records to help establish what happened

	Remember that resolution processes work best when everyone maintains professional communication. The goal is to reach clear, fact-based understandings that help our community grow stronger.		Remember that resolution processes work best when everyone maintains professional communication. The goal is to reach clear, fact-based understandings that help our community grow stronger.

Vhudoloz at 03:58, 6 February 2025

2025-02-06T03:58:52Z

← Older revision		Revision as of 03:58, 6 February 2025
Line 15:		Line 15:

	== Members Frequently Asked Questions ==		== Members Frequently Asked Questions ==
⚫	=== How can I be an excellent member ~~and avoid being entangled in drama~~? ===
	Unfortunately the space is not immune to drama, but here are a few guidelines that should help keep you in the clear. Keep opinions of others and your political opinions to yourself, even if you're directly asked for them by someone you consider a friend at the space. Consider providing neutral responses or try to politely change the subject to a project or craft. Even if you're open to changing your mind, others may think you're not and mischaracterize what you say, so keep the topic light. You can always simply say you're not comfortable talking about something or leave the room. Remember to clean up after yourself after using an area, and be considerate of people working nearby. Park your projects out of the way and off of workbenches. If using any toxic chemicals, consider their effect on the surrounding air and use proper ventilation. And of course, make sure to only wash food related items in the kitchen sink.

		⚫	=== How can I be an excellent community member? ===
	=== Something happened at the space and I don't feel safe, what can I do? ===
			Our space thrives when we all work together to create a positive environment. Here are some helpful guidelines for being a great community member:
	Read through the [[Dispute_Resolution_Committee\|DRC documentation]] and follow the procedure listed. Knowledge is power, if you see that the procedure isn't being followed, make it known. Find volunteers you can trust and ask if they can help you in the process. Consider only coming to the space if you're meeting with a trusted friend. Have a neutral or trusted third party present for any interactions you think may put your membership status or personal safety in jeopardy.

			Focus on sharing your projects and creative pursuits - these make for great conversations! When sensitive topics come up, it's perfectly fine to say "I'd prefer to focus on maker projects" or simply excuse yourself from the conversation. Your comfort matters.
	=== People are suddenly treating me differently and I feel alienated, what is happening and what can I do? ===
	If you're unaware of anything you might have done then kindly try to gather more information from someone that you trust, it's possible that a rumor or mischaracterization has spread about you among active members or volunteers. Remember that it's natural to have a strong emotional reaction as certain accusations can attack your moral character, and behind-the-scenes discussions can create social isolation. Without being given a chance to respond and with a loss of community connections, it's easy for a fight-or-flight response to be triggered and to feel an urgency to do something. Remember to document everything and request a clear process (seek specific examples or evidence and make sure the DRC procedure is being followed). Connect with those you trust and maintain professional relationships. Having an outside perspective can also help keep you grounded. Write about your thoughts privately and if something seems overwhelming remember that you don't have to respond immediately and do not have to come to the space alone. Document all interactions to establish a clear record. This documentation can help maintain peace of mind and helps protect you by providing an accurate chronological record of events and communication that you can refer back to.

			Some practical ways to help maintain our shared space:
	=== An accusation was made against me by an unknown party, what happens now? ===
			- Clean up your work area when you're done
	According to [https://mywikis-wiki-media.s3.us-central-1.wasabisys.com/ps1/DisputeResolutionCommittee_(DRC)_Doc.12.2020.pdf DRC procedure], "2.1.6. The DRC shall review, but not act upon, anonymous issues (i.e. where the petitioner does not identify themselves to the DRC", but you may unfortunately be subject to penalties regardless. And once again you may unfortunately be the subject of alienation by other members, even if the claim is not true. While this can be challenging to stomach and feel unfair, it's important to consider that an all volunteer run organization is ever evolving. People are fallible and make mistakes, including yourself, so it's important to stick to the facts and not point fingers. Keep your interactions professional and if evidence of the subject of the complaint can not be attained, you can at least push for evidence of the complaint being fielded. The DRC has access to an internal document titled "Investigation Guidance Questions for Complaint Follow-up". This document contains questions that will capture the details of when the complaint was fielded. This information can then be correlated with other resources to help clear you of wrongdoing or verify your mistakes.
			- Store projects in designated storage areas rather than on workbenches
			- Use proper ventilation when working with chemicals
			- Only use the kitchen sink for food related washing

			=== What resources are available if I experience concerns about safety? ===
			Your safety and wellbeing are top priorities. The Dispute Resolution Committee (DRC) has established procedures to help address concerns. We encourage you to:
			- Review the [[Dispute_Resolution_Committee\|DRC documentation]] to understand the process
			- Reach out to volunteers you trust for support and guidance
			- Consider bringing a friend when visiting the space
			- Request a neutral third party be present for any challenging interactions

			=== How can I address changes in community dynamics? ===
			If you notice shifts in community interactions, here are some constructive steps you can take:

			- Start by having an open conversation with a trusted member to better understand the situation. Keep detailed records of events and communications - this helps maintain clarity and can be valuable for resolution.

			- Remember that it's completely normal to feel emotional about community challenges. Take time to process your feelings and don't feel pressured to respond immediately to difficult situations. Consider writing down your thoughts privately to help organize them.

			- Maintain professional relationships and stay connected with trusted members. Having support both inside and outside the community can provide helpful perspective and emotional grounding.

			=== How are anonymous concerns handled? ===
			According to [https://mywikis-wiki-media.s3.us-central-1.wasabisys.com/ps1/DisputeResolutionCommittee_(DRC)_Doc.12.2020.pdf DRC procedure], while anonymous issues are reviewed, they require additional verification before action is taken. If you're notified of a concern:

			- Request specific details about when and how the complaint was filed
			- The DRC uses an "Investigation Guidance Questions" document to gather important details
			- Focus on documenting facts and maintaining professional interactions
			- Remember that this is a learning opportunity for everyone involved

			Our community is built on volunteer efforts, and we're committed to fair processes. If you're facing a complaint where evidence of the alleged incident isn't available, you can:

			- Request documentation showing when and how the complaint was filed
			- Ask to see the findings from the DRC's "Investigation Guidance Questions" document
			- Use this information along with other records to help establish what happened

			Remember that resolution processes work best when everyone maintains professional communication. The goal is to reach clear, fact-based understandings that help our community grow stronger.

	== Membership Administration Procedures ==		== Membership Administration Procedures ==

Vhudoloz at 03:20, 6 February 2025

2025-02-06T03:20:23Z

← Older revision		Revision as of 03:20, 6 February 2025
Line 25:		Line 25:

	=== An accusation was made against me by an unknown party, what happens now? ===		=== An accusation was made against me by an unknown party, what happens now? ===
	According to [https://mywikis-wiki-media.s3.us-central-1.wasabisys.com/ps1/DisputeResolutionCommittee_(DRC)_Doc.12.2020.pdf DRC procedure], "2.1.6. The DRC shall review, but not act upon, anonymous issues (i.e. where the petitioner does not identify themselves to the DRC", but you may be subject to penalties regardless. And once again you may unfortunately be the subject of alienation by other members. While this can be challenging to stomach and feel unfair, it's important to consider that an all volunteer run organization is ever evolving. People are fallible and make mistakes, including yourself, so it's important to stick to the facts and not point fingers. Keep your interactions professional and if evidence of the subject of the complaint can not be attained, you can at least push for evidence of the complaint being fielded. The DRC has access to an internal document titled "Investigation Guidance Questions for Complaint Follow-up". This document contains questions that will capture the details of when the complaint was fielded. This information can then be correlated with other resources to help clear you of wrongdoing or verify your mistakes.		According to [https://mywikis-wiki-media.s3.us-central-1.wasabisys.com/ps1/DisputeResolutionCommittee_(DRC)_Doc.12.2020.pdf DRC procedure], "2.1.6. The DRC shall review, but not act upon, anonymous issues (i.e. where the petitioner does not identify themselves to the DRC", but you may unfortunately be subject to penalties regardless. And once again you may unfortunately be the subject of alienation by other members, even if the claim is not true. While this can be challenging to stomach and feel unfair, it's important to consider that an all volunteer run organization is ever evolving. People are fallible and make mistakes, including yourself, so it's important to stick to the facts and not point fingers. Keep your interactions professional and if evidence of the subject of the complaint can not be attained, you can at least push for evidence of the complaint being fielded. The DRC has access to an internal document titled "Investigation Guidance Questions for Complaint Follow-up". This document contains questions that will capture the details of when the complaint was fielded. This information can then be correlated with other resources to help clear you of wrongdoing or verify your mistakes.

	== Membership Administration Procedures ==		== Membership Administration Procedures ==

Vhudoloz at 03:16, 6 February 2025

2025-02-06T03:16:35Z

← Older revision		Revision as of 03:16, 6 February 2025
Line 15:		Line 15:

	== Members Frequently Asked Questions ==		== Members Frequently Asked Questions ==
			=== How can I be an excellent member and avoid being entangled in drama? ===
			Unfortunately the space is not immune to drama, but here are a few guidelines that should help keep you in the clear. Keep opinions of others and your political opinions to yourself, even if you're directly asked for them by someone you consider a friend at the space. Consider providing neutral responses or try to politely change the subject to a project or craft. Even if you're open to changing your mind, others may think you're not and mischaracterize what you say, so keep the topic light. You can always simply say you're not comfortable talking about something or leave the room. Remember to clean up after yourself after using an area, and be considerate of people working nearby. Park your projects out of the way and off of workbenches. If using any toxic chemicals, consider their effect on the surrounding air and use proper ventilation. And of course, make sure to only wash food related items in the kitchen sink.

	=== Something happened at the space and I don't feel safe, what can I do? ===		=== Something happened at the space and I don't feel safe, what can I do? ===
	Read through the [[Dispute_Resolution_Committee\|DRC documentation]] and follow the procedure listed. Knowledge is power, if you see that the procedure isn't being followed, make it known ~~and keep records in writing~~. Find volunteers you can trust and ask if they can help you in the process.		Read through the [[Dispute_Resolution_Committee\|DRC documentation]] and follow the procedure listed. Knowledge is power, if you see that the procedure isn't being followed, make it known. Find volunteers you can trust and ask if they can help you in the process. Consider only coming to the space if you're meeting with a trusted friend. Have a neutral or trusted third party present for any interactions you think may put your membership status or personal safety in jeopardy.

	=== People are suddenly treating me differently and I feel alienated, what is happening and what can I do? ===		=== People are suddenly treating me differently and I feel alienated, what is happening and what can I do? ===
	If you're unaware of anything you might have done then kindly try to ~~get~~ more information from someone that ~~has become~~ ~~more distant~~, it's possible that a rumor has spread about you among active members or volunteers. Remember that it's natural to have a strong emotional reaction as certain accusations can attack your moral character, and behind-the-scenes discussions can create social isolation. Without being given a chance to respond and with a loss of community connections, it's easy for a fight-or-flight response to be triggered and to feel an urgency to do something. Remember to document everything and request a clear process (seek specific examples or evidence and make sure the DRC procedure is being followed). Connect with those you trust and maintain professional relationships. Having an outside perspective can also help keep you grounded. Write about your thoughts privately and if something seems overwhelming remember that you don't have to respond immediately.		If you're unaware of anything you might have done then kindly try to gather more information from someone that you trust, it's possible that a rumor or mischaracterization has spread about you among active members or volunteers. Remember that it's natural to have a strong emotional reaction as certain accusations can attack your moral character, and behind-the-scenes discussions can create social isolation. Without being given a chance to respond and with a loss of community connections, it's easy for a fight-or-flight response to be triggered and to feel an urgency to do something. Remember to document everything and request a clear process (seek specific examples or evidence and make sure the DRC procedure is being followed). Connect with those you trust and maintain professional relationships. Having an outside perspective can also help keep you grounded. Write about your thoughts privately and if something seems overwhelming remember that you don't have to respond immediately and do not have to come to the space alone. Document all interactions to establish a clear record. This documentation can help maintain peace of mind and helps protect you by providing an accurate chronological record of events and communication that you can refer back to.

			=== An accusation was made against me by an unknown party, what happens now? ===
			According to [https://mywikis-wiki-media.s3.us-central-1.wasabisys.com/ps1/DisputeResolutionCommittee_(DRC)_Doc.12.2020.pdf DRC procedure], "2.1.6. The DRC shall review, but not act upon, anonymous issues (i.e. where the petitioner does not identify themselves to the DRC", but you may be subject to penalties regardless. And once again you may unfortunately be the subject of alienation by other members. While this can be challenging to stomach and feel unfair, it's important to consider that an all volunteer run organization is ever evolving. People are fallible and make mistakes, including yourself, so it's important to stick to the facts and not point fingers. Keep your interactions professional and if evidence of the subject of the complaint can not be attained, you can at least push for evidence of the complaint being fielded. The DRC has access to an internal document titled "Investigation Guidance Questions for Complaint Follow-up". This document contains questions that will capture the details of when the complaint was fielded. This information can then be correlated with other resources to help clear you of wrongdoing or verify your mistakes.

	== Membership Administration Procedures ==		== Membership Administration Procedures ==

Vhudoloz at 21:51, 5 February 2025

2025-02-05T21:51:35Z

← Older revision		Revision as of 21:51, 5 February 2025
Line 19:		Line 19:

	=== People are suddenly treating me differently and I feel alienated, what is happening and what can I do? ===		=== People are suddenly treating me differently and I feel alienated, what is happening and what can I do? ===
	If you're unaware then kindly try to get more information from someone that has become more distant, it's possible that a rumor has spread about you among active members or volunteers. Remember that it's natural to have a strong emotional reaction as certain accusations can attack your moral character, and behind-the-scenes discussions can create social isolation. Without being given a chance to respond and with a loss of community connections, it's easy for a fight-or-flight response to be triggered and to feel an urgency to do something. Remember to document everything and request a clear process (seek specific examples or evidence and make sure the DRC procedure is being followed). Connect with those you trust and maintain professional relationships. Having an outside perspective can also help keep you grounded. Write about your thoughts privately and if something seems overwhelming remember that you don't have to respond immediately.		If you're unaware of anything you might have done then kindly try to get more information from someone that has become more distant, it's possible that a rumor has spread about you among active members or volunteers. Remember that it's natural to have a strong emotional reaction as certain accusations can attack your moral character, and behind-the-scenes discussions can create social isolation. Without being given a chance to respond and with a loss of community connections, it's easy for a fight-or-flight response to be triggered and to feel an urgency to do something. Remember to document everything and request a clear process (seek specific examples or evidence and make sure the DRC procedure is being followed). Connect with those you trust and maintain professional relationships. Having an outside perspective can also help keep you grounded. Write about your thoughts privately and if something seems overwhelming remember that you don't have to respond immediately.

	== Membership Administration Procedures ==		== Membership Administration Procedures ==