Banning Process: Difference between revisions

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Current as of 10/30/2024
Current as of 03/29/2026


This page describes the technical process that occurs when a member is banned.
This page describes the steps to ban or suspend a member.


== How to process a ban ==
== Processing a Ban or Suspension ==
These steps should only be performed immediately after a person has been notified of their ban.
These steps should only be performed immediately after a person has been notified of their ban or suspension.


=== [https://admin.pumpingstationone.org/ PS:One Admin Portal] (Deep Harbor) ===
=== Wild Apricot ===
# Login to the [https://admin.pumpingstationone.org/ PS:One Admin Portal]
# Search for the member
⚫
# Select the '''''Status''''' tab and click Edit
# Change '''''Membership Status''''' to '''Banned'''
# Save the profile
# An email will not be sent to the member at this step
This will suspend access to the following:


* Door Access
# Login to Wild Apricot
* B2C Login
# Navigate to membership profile of individual to be banned
** Member Management
⚫
# Select the '''''Membership''''' tab and click Edit
** Canvas
## Switch '''Disabled''' to "Yes" and save
** Wiki
### This will override any other status settings and lock an individual out
# On the Membership tab itself
## Next to '''''Automatic recurring payments activated''''' select "STOP" to stop payments
### This only applies if a member is paying via WA and has not been migrated to Stripe yet
### If you must do this, you do not need to follow the Stripe instructions
### This should be removed by the end of 2024
## Next to '''''Membership''''' select "Suspend" to suspend membership
# Select the '''''Email settings and log''''' tab and click Edit
## Switch to "Disable ALL emails" and save


=== Stripe Subscription ===
=== Stripe Subscription ===
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## Ensure "Immediately" is selected, do not change any other options
## Ensure "Immediately" is selected, do not change any other options
## Press "Cancel Subscription"
## Press "Cancel Subscription"
# Individual will be notified immediately that their subscription has been cancelled
# '''Individual will be notified immediately that their subscription has been cancelled'''


=== Discord Access ===
=== Discord Access ===
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== How to reverse a ban ==
== How to reverse a ban ==


=== [https://admin.pumpingstationone.org/ PS:One Admin Portal] (Deep Harbor) ===
=== Wild Apricot ===


# Login to the [https://admin.pumpingstationone.org/ PS:One Admin Portal]
# Login to Wild Apricot
# Search for the member
# Navigate to membership profile of individual to be unbanned
# Select the '''''Membership''''' tab and click Edit
# Select the '''''Status''''' tab and click Edit
## Switch '''Disabled''' to "No" and save
# Change '''''Membership Status''''' to '''Suspended'''
# Save the profile
# Select the '''''Email settings and log''''' tab and click Edit
# Send the member instructions on how to pay via Stripe to reactivate their membership
## Switch to "Send emails per settings below"
## https://psone.link/stripe
## Ensure correct settings are enabled to receive emails
## Save
# Send individual a Stripe payment link if they intend to re-register as a member


=== Stripe Subscription ===
=== Stripe Subscription ===

Latest revision as of 02:13, 30 March 2026

Current as of 03/29/2026

This page describes the steps to ban or suspend a member.

Processing a Ban or Suspension

These steps should only be performed immediately after a person has been notified of their ban or suspension.

PS:One Admin Portal (Deep Harbor)

  1. Login to the PS:One Admin Portal
  2. Search for the member
  3. Select the Status tab and click Edit
  4. Change Membership Status to Banned
  5. Save the profile
  6. An email will not be sent to the member at this step

This will suspend access to the following:

  • Door Access
  • B2C Login
    • Member Management
    • Canvas
    • Wiki

Stripe Subscription

  1. Login to Stripe
  2. Locate the individual's current subscription via email
  3. On the subscription page:
    1. Select "Actions"
    2. Click "Cancel Subscription"
    3. Ensure "Immediately" is selected, do not change any other options
    4. Press "Cancel Subscription"
  4. Individual will be notified immediately that their subscription has been cancelled

Discord Access

  1. Identify the individual in the Discord server
  2. Right click their username
  3. Select "Ban [username]"
    1. Enter reason as "banned member" or something appropriate but simple for audit purposes
    2. Select "Don't Delete Any" under Delete Message History
      1. Do NOT delete member messages unless directed by the DRC or by emergency order of the board. Messages should be retained for archival and investigative purposes.
    3. Click "Ban"

How to reverse a ban

PS:One Admin Portal (Deep Harbor)

  1. Login to the PS:One Admin Portal
  2. Search for the member
  3. Select the Status tab and click Edit
  4. Change Membership Status to Suspended
  5. Save the profile
  6. Send the member instructions on how to pay via Stripe to reactivate their membership
    1. https://psone.link/stripe

Stripe Subscription

  • No action is needed at this time

Discord Access

  1. Open Server Settings
  2. Navigate to "Bans"
  3. Click the individual you would like to unban
  4. Select "Revoke Ban"
  5. If the individual is rejoining, send a new Discord invite link
Retrieved from "https://wiki-dev.pumpingstationone.org/mediawiki/index.php?title=Banning_Process&oldid=49392"