Banning Process

Current as of 03/29/2026

This page describes the steps to ban or suspend a member.

Processing a Ban or Suspension

These steps should only be performed immediately after a person has been notified of their ban or suspension.

PS:One Admin Portal (Deep Harbor)

1. Login to the PS:One Admin Portal
2. Search for the member
3. Select the Status tab and click Edit
4. Change Membership Status to Banned
5. Save the profile
6. An email will not be sent to the member at this step

This will suspend access to the following:

• Door Access
• B2C Login
  • Member Management
  • Canvas
  • Wiki

Stripe Subscription

1. Login to Stripe
2. Locate the individual's current subscription via email
3. On the subscription page:
   1. Select "Actions"
   2. Click "Cancel Subscription"
   3. Ensure "Immediately" is selected, do not change any other options
   4. Press "Cancel Subscription"
4. Individual will be notified immediately that their subscription has been cancelled

Discord Access

1. Identify the individual in the Discord server
2. Right click their username
3. Select "Ban [username]"
   1. Enter reason as "banned member" or something appropriate but simple for audit purposes
   2. Select "Don't Delete Any" under Delete Message History
      1. Do NOT delete member messages unless directed by the DRC or by emergency order of the board. Messages should be retained for archival and investigative purposes.
   3. Click "Ban"

How to reverse a ban

PS:One Admin Portal (Deep Harbor)

1. Login to the PS:One Admin Portal
2. Search for the member
3. Select the Status tab and click Edit
4. Change Membership Status to Suspended
5. Save the profile
6. Send the member instructions on how to pay via Stripe to reactivate their membership
   1. https://psone.link/stripe

Stripe Subscription

• No action is needed at this time

Discord Access

1. Open Server Settings
2. Navigate to "Bans"
3. Click the individual you would like to unban
4. Select "Revoke Ban"
5. If the individual is rejoining, send a new Discord invite link