RT Templates

{{

 {{#switch:
 {{#if: 
   | 
   | {{#if: 
     | 
       {{#ifeq:|
       | talk
       |  
       }}
     | 
       {{#ifeq:|talk
       | talk
       |  
       }}
     }}
   }}

| main | = ambox | talk = tmbox | user = ombox | project = ombox | file | image = imbox | mediawiki = ombox | template = ombox | help = ombox | category = cmbox | book = ombox | extension = ombox | other | #default = ombox

}} | type = warning | image = | imageright = | class = | style = | textstyle = | text = RT was phased out in 2018 and was replaced by FreshDesk. | small = | smallimage = | smallimageright = | smalltext = | subst = | date = | name = }}

This is the footer we attach to some RT emails

========= PS:One Ping =========
{$Transaction->CreatedAsString}: [PS:One Ping #{$Ticket->id}] was acted upon.
Transaction: {$Transaction->Description}
Queue: {$Ticket->QueueObj->Name}
Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject given)"}
Owner: {$Ticket->OwnerObj->Name}
Requestors: {$Ticket->RequestorAddresses}
Status: {$Ticket->Status}
Ping URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id}